| With
today's technologies playing an ever increasing
and critical role in supporting everyday workflow,
the demand is higher than ever
for regular maintenance and reliable
support for your mission critical
systems.
- CI Spectrum offers
a variety of support programs designed
to meet your needs. Our packages
range from the all inclusive 7x24x365,
to a moderate Monday to Friday during
business hours. Whether your organization
requires support for all of its
core systems enterprise-wide or
specific coverage for branch office
locations we offer the flexibility
and service level agreements (SLA)
to meet your needs.
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Customer
Commitment and Methodology |
- Our support programs
build in guaranteed response
times for the hours of coverage the client specifies.
We also include regularly scheduled maintenance
and strategy visits to ensure the systems are
up to date and work on next steps to keep them
that way.
As a professional services organization, we realize that our clients' need for service and support is one of their top priorities and we treat it accordingly. Our organization is built with the customer in mind. From sale to post implementation support, we differentiate ourselves from our competition with our experience, commitment and follow through.
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